Terms of service

Terms of Service

Last Updated: 16 April 2026

1. Agreement to Terms

By accessing or using the website located at https://www.thecanman.shop/ (the "Site") or purchasing goods from THE CAN MAN AU PTY LTD (ABN 25 694 706 520) ("The Can Man", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and The Can Man. If you do not agree to these Terms, you must not use our Site or services.

2. Our Services

The Can Man operates a mobile beverage delivery service specialising in energy drinks, imported sodas, and premium soft drinks. We offer two primary modes of fulfillment:

  • Direct Worksite Delivery: Personal delivery by our team to designated worksites and residential addresses within our South East Queensland (SEQ) service zones.
  • Third-Party Shipping: Standard courier or postal services for orders outside our direct delivery zones.

3. Account Registration and Use

To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

4. Product Information and Health Warnings

We sell high-caffeine energy drinks and imported beverages.

  • Caffeine Content: It is your responsibility to read the labels of products purchased. Many of our drinks (including Monster, Ghost, and RYSE) have high caffeine content. These products are not recommended for children, pregnant or breastfeeding women, or individuals sensitive to caffeine. By purchasing these items, you acknowledge these label warnings. You are responsible for ensuring these products are suitable for your consumption.
  • Inventory: While we strive to keep the "Cold Room" (online inventory) updated, all products are subject to availability.

5. Pricing and Payment

  • Currency: All prices are in Australian Dollars (AUD) and include GST where applicable.
  • Crew Rates: Our tiered pricing (Crew Rates) applies to bulk purchases as specified on the product pages.
  • Payment Methods: We accept standard Shopify payment methods including major credit/debit cards, Apple Pay, Google Pay, and Shop Pay, as well as Afterpay where available. By using Afterpay, you also agree to Afterpay’s separate Terms of Service.
  • Payment Timing: Payment is taken at the time of order.
  • Delivery Fees: Orders over $80 qualify for free delivery within our designated 350km Brisbane radius. Orders below this threshold incur a delivery fee calculated at checkout.

6. Direct Worksite Delivery & The Turn Up Guarantee

Our direct delivery service is designed for the reality of construction and worksites.

  • Delivery Windows: We provide delivery windows. While we aim for precision, delays caused by traffic, weather, or site access issues may occur.
  • Same-Day Cut-Off (Scheduled Routes): Orders must be placed by 8 am for same-day delivery on scheduled routes.
  • Safe & Accessible Drop-Off: You must provide a safe and accessible delivery location. If our driver cannot safely access your nominated spot, we will call you to coordinate an alternative safe drop-off point.
  • Site Access: It is your responsibility to ensure our vehicle can safely access the drop-off point. If a site is inaccessible or unsafe, we reserve the right to leave the delivery at the nearest safe point or reschedule at our discretion.
  • Turn Up Guarantee: If we fail to deliver within your scheduled window or miss your stop entirely on our local SEQ routes, your next order is on us. This guarantee does not apply to delays caused by incorrect addresses or locked/inaccessible sites we cannot reasonably access, and does not apply to third-party courier shipments.

7. Subscriptions

We offer flexible subscription options for regular site drops.

  • Billing: Subscription orders are processed and billed automatically according to your chosen schedule/frequency.
  • Changes/Cancellations: You may pause or cancel your subscription at any time via your account dashboard. Changes must be made at least 24 hours before your next delivery window/day. If the delivery is already in transit, that cycle is final and non-refundable.

8. Refunds and Returns

All refund requests are governed by our Refund Policy and the Australian Consumer Law.

  • Turn Up Guarantee: Claims under the Turn Up Guarantee must be made within 24 hours of the missed window.
  • Damaged Goods: If items are damaged upon arrival, you must provide photographic evidence within 24 hours of delivery.
  • Change of Mind: Due to the perishable nature of our products, we do not offer refunds for change of mind once a delivery has been accepted.

9. User Conduct

You agree not to use the Site or our services for any unlawful purpose or to interfere with the operation of our delivery routes. Harassment of our delivery drivers will result in immediate termination of service and a permanent ban from the Site.

10. Intellectual Property

All content on the Site, including text, logos, graphics, and images, is the property of THE CAN MAN AU PTY LTD and is protected by Australian and international copyright laws.

11. Limitation of Liability

  • Handover of Responsibility (Risk): We’re responsible for getting the drinks to you. Once they are left at your nominated delivery location (for example, your nominated “safe place”) or handed over to you (or your nominee), responsibility and risk in the order transfers to you. For third-party shipping, responsibility and risk transfers to you once the goods are handed to the carrier.
    To the maximum extent permitted by law (including under the Australian Consumer Law), The Can Man shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to access our services. To the extent permitted by law, our liability is limited (at our option) to replacing the goods or refunding the price paid for the goods. Our total liability for any claim arising out of or relating to these Terms shall not exceed the amount paid by you for the specific order in question.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland for the resolution of any disputes.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of the new Terms.

14. Contact Us

For questions regarding these Terms, please contact support@thecanman.com.au.