Shipping Policy

Last updated: 16 April 2026

We deliver local within 350km of Brisbane ourselves if possible. Everywhere else goes via freight.

1. Where We Deliver

1.1 We deliver across Australia. We do not ship internationally.

2. Local Brisbane Delivery

• Coverage: Within a 350km radius of our Cleveland base.
• Rates: Free for orders over $80. Standard rates apply below that.
• Cutoff: Order by 8 am for the best chance of same-day or next-day delivery (check your route schedule).
• Delivered personally by The Can Man crew.

3. National Freight

• For orders outside our local run.
• Rates: Calculated at checkout based on weight and destination.
• Timing: Usually 2-5 business days.
• Tracking: Provided for all freight orders.

5. Delays

We work around traffic, weather, and site access. If we're running significantly late on a local route, we'll reach out.

4. Delivery Conditions and Site Access

4.1 Worksite Deliveries: It is the customer's responsibility to provide clear instructions for site access. If a worksite is restricted or inaccessible, our driver will attempt to contact the site foreman or the person named on the order.
4.2 Safe Place (Authority to Leave): By default, we will leave your order in a safe place at your worksite or home if you aren't there. If you need a signature, you must specify this in the order notes.
4.3 Redelivery: If a delivery cannot be completed due to restricted access or an incorrect address provided by the customer, a redelivery fee may apply.
4.4 PO Boxes: We cannot deliver to PO Boxes or lockers via our national freight partners for beverage slabs due to weight and size restrictions.

5. The Turn Up Guarantee

5.1 Every order, every time. Your drinks arrive complete and undamaged — or we make it right.
5.2 In the event of a delivery issue, please refer to our Refund Policy to lodge a claim. We require notification within 48 hours of the delivery timestamp.

6. Risk and Title

6.1 Risk of Loss: Risk in the goods (including the risk of beverages losing temperature) passes to the customer upon delivery to the nominated address.
6.2 Transfer of Title: Ownership of the products passes to the customer only once full payment has been received and the items have been delivered.

7. Tracking

7.1 For local deliveries, you will receive a notification when your order is out for delivery.
7.2 For national freight, tracking is provided for all freight orders. A tracking number will be provided via email once the order has been dispatched from our Cleveland facility.

8. Contact Information

This policy is operated by THE CAN MAN AU PTY LTD (ABN 25 694 706 520). For delivery issues, contact support@thecanman.com.au.