Refund policy
Refund Policy & Turn Up Guarantee
Last Updated: April 16, 2026
At The Can Man (https://www.thecanman.shop/), we pride ourselves on being more than just a delivery service. We are a direct-to-site beverage partner for the hardworking tradies, construction crews, students, and gamers of South East Queensland. Because we manage our own deliveries rather than relying on third-party couriers or Australia Post, we stand behind the quality and temperature of every can we drop.
This Refund Policy outlines your rights under the Australian Consumer Law (ACL) and explains our unique "Turn Up Guarantee."
1. The Turn Up Guarantee
We don't do complicated. If we didn't do our job, we'll fix it.
This is our handshake deal. We turn up when we say we will. If your delivery doesn't arrive within your scheduled window, or if we miss your stop entirely, your next order is on us.
We personally run our routes across South East Queensland. We don't hide behind third-party couriers for our local runs. If traffic, weather, or site access gets in the way, we'll communicate. If we just don't show, you don't pay.
The Turn Up Guarantee applies to personal worksite and home deliveries on our scheduled routes. For shipped orders handled by third-party couriers, we guarantee it leaves our cold room on time, but we can't control the courier's watch.
2. Damaged, missing, wrong, or warm items (local runs)
If your slab arrives looking like it's been through a crusher, if you ordered Monster and got something else, if items are missing, or if your drinks turn up warm on a local delivery, let us know — we’ll make it right.
- Take a photo of the issue (damage/wrong item/missing items/warm delivery where possible).
- Email it to us within 24 hours of delivery with your order number.
- We'll refund you or replace it — no hoops.
Warm delivery coverage applies to local runs within our 350km Brisbane radius. For shipped orders handled by third-party couriers, we guarantee it leaves our cold room on time, but we can't control what happens in transit.
3. How to sort it (response time)
Email us at support@thecanman.com.au with your order number and a photo of the issue. We’ll get back to you within 2 business days.
4. Cancellations
Changed your mind? It happens.
- For one-off orders: Cancel before 8 am on your delivery day for a full refund.
- For subscriptions: You can pause or cancel anytime through your account. If a delivery is already on the ute, that one is final.
5. Refunds
If a refund is approved, it goes back to your original payment method. Refunds are typically processed within 5–10 business days once approved (bank processing times can vary). We’ll send you a confirmation as soon as we hit the button.
6. What we don't refund
We don't offer refunds for 'change of mind' once the drinks have been delivered and accepted (we sell perishables; once they leave the cold room, we generally can't take them back for hygiene reasons).
We also don't cover:
- Products damaged after they were delivered safely.
- Drinks already consumed (if it’s flat or tastes off, stop drinking it and tell us).
7. Australian Consumer Law (ACL)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Contact Us
For any questions regarding your delivery, visit www.thecanman.shop or speak to your dedicated delivery driver during your next worksite run.
This policy is provided by THE CAN MAN AU PTY LTD (ABN 25 694 706 520).